Developed PR materials and website content for programs combating fraud and identity theft. Ensured that external communications were harmonized across business areas and developed a branding strategy to market our services and increase adoption rates by employers. Led a cross-functional project team to develop a program to combat identity theft and limit the widespread use of stolen personal information in E-Verify. Developed the Division's five year strategic plan, which involved meeting with various business components, aligning the plan with other strategic plans, and developing the Division's mission and vision statements. Led a major IT project to implement an enhanced data management system (Siebel Universal Customer Master) to ensure that the Verification Division has on-demand access to accurate customer information. This effort involved gathering requirements from key business components, managing project timelines, and coordinating the efforts of an integrated project team.